How Growing AI Adoption is Shaping Future Workplaces, According to Aberdeen Data
AI is increasingly viewed as a game-changer in rapidly evolving global workplaces. Learn why organizations strategically invest in AI and what benefits one can gain by adapting to tech advancement.
- Organizations are increasingly turning to AI-powered solutions to keep up with changes in economics, technology, and major disruptive events.
- The evolution of workplaces, operations, and wide-ranging applications across industries is expected to drive AI adoption for the foreseeable future.
Artificial intelligence has notably impacted workplace operations and productivity, particularly due to changing user perceptions and a growing number of applications in the last few months. AI tech is seen as a key driver for organizational strategies, workplace models, talent acquisition, and advancements in IT infrastructure.
This article discusses the findings of a recent study by Aberdeen Strategy and Research highlighting the role of artificial intelligence in influencing the future of work and how organizations adapt to such changes.
Changes in Perceptions of AI
According to new Aberdeen data, many business leaders have changed their views about AI. Around 52% of organizational heads have stated greater confidence in the technology’s potential, believing that adopting AI would be a significant game-changer.
Source: Aberdeen, May 2024
Others are already seeing positive results. Furthermore, 35% of companies have stated positive intentions toward hiring AI-related talent in the near future, further emphasizing the key role of AI in workplaces through 2024.
Mike Lock, Managing Director of Research at Aberdeen Strategy and Research, stated, “Companies that invest thoughtfully in AI report notable benefits, including better customer loyalty, increased productivity, and higher satisfaction levels, unlike those that use AI solutions more sporadically.”
See More: Harnessing AI for Enhanced Cybersecurity and Productivity
Organizations Adapt to Tech Advancements
IT Infrastructure
Organizations across sectors and geographies are pushing to adopt hybrid cloud infrastructure to improve reliability and reduce costs. Such a strategy allows remote and hybrid workforces to run efficiently while maintaining robust on-premise systems. With applications to bridge communication gaps, such as real-time translation and sentiment analysis, AI could help optimize such operations with a balanced operational strategy.
Hybrid and Remote Operations
“Hybrid and remote work are here to stay, driving a shift in IT infrastructure spending towards cloud and edge technologies and away from on-premises and data center systems,” said Jim Rapoza, VP & Principal Analyst at Aberdeen. “AI is profoundly influencing IT investments. While there is undoubtedly spending on cloud and remote IT technologies, many businesses are also increasing their investments in on-premises server and storage technologies.”
Cybersecurity
The transition to remote and hybrid workplaces has widened the attack surface for threat actors. Organizations are investing a lot in basic cybersecurity technologies to create safeguards. According to Aberdeen Strategy and Research, 61% of organizations have witnessed impaired system availability in the past year due to cyber threat incidents. Integrating AI into cybersecurity solutions will result in notable improvements to threat identification, response times, and recovery.
See More: Why You Need an AI-Powered Strategy for Website Accessibility Compliance
Changes to Operations and Workforce
68% of businesses have struggled to attract adequate talent to manage AI-based solutions adequately. This is more true of smaller enterprises that lack the resources to attract and retain relevantly skilled workers. The differences between large and small businesses make it important to simultaneously build on skill development for workers and strategic investments in AI.
Source: Aberdeen, May 2024
Companies that have invested in artificial intelligence have also reported 2.7x and 3.2x improvements in customer satisfaction and productivity, respectively, resulting in higher levels of customer loyalty.
See More: Turning the Tide for Developers with AI-Powered Productivity
Impact Across Multiple Sectors
Conventional finance and ERP teams face the challenge of inefficiency, prohibitive operational costs, and difficulties in collaboration. To solve these problems, organizations push for cloud-hosting solutions while supporting operations with AI for better productivity and ease of remote operations. These technologies also aid in bettering professional skill development, work-life balance, and security.
The use of AI is also key to those sectors that are finding it difficult to source appropriate talent. For instance, more than 80% of engineering and manufacturing companies have reported hiring challenges. Consequently, such enterprises are investing in a combination of automation and AI to provide remote work opportunities to workers worldwide, solving their productivity issues.
Takeaway
AI is increasingly viewed as a pivotal influencer on the future of workplaces across sectors. Strategic investments in AI and changes in tech solutions can help address a number of workforce challenges while bolstering customer experience and productivity. Organizations must understand these trends to maintain their edge for the foreseeable future.
As the future of work evolves, AI tools and technologies will play key roles in the creation of resilient and efficient workspaces. Investing in
the relevant infrastructure and workforce will allow companies to succeed in a dynamic global economy.
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