Remote Support
Access your users’ computers across the Internet, with Spiceworks’ free remote support tool for Windows and Mac workstations.
On launch, we will create the session in a new windows and send an invite link to your user as a ticket update. We will also provide a link for you to copy and send to your user. Your session begins when they join.
Try the full Zoho Assist feature set!
Start a free trial at Zoho.com and discover advanced productivity features such as:
- Adding multiple technicians
- Running concurrent sessions
- File transfer
- Session recordings, remote printing, audit reports and more!
How do you use Spiceworks Remote Support?
To get started remotely supporting a user, just click the Start a remote session button above. You can then send your user the link provided or enter their email address into the tool. This link will take them to a page where they will download and install a simple program, available for Windows, macOS, Android and ChromeOS. If you send an email, it comes from Zoho Assist and you can start the download from there. And that’s all there is to it. You’re now viewing (and controlling) multiple monitors from your end-user’s desktop. You can also chat with them using a built-in tool or even swap screens if you need to. Once you’re finished, just click Stop Sharing and you’ll be able to end your session.
Are there any security benefits of using Spiceworks Remote Support tool?
Yes! It is cloud-based, so there are no RDP ports in your firewall. Also, your users have to accept or deny access and it is encrypted.