Telephony

Contact centers are plugging into the gig economy, the megatrend reshaping work. In this article, Paul Noone, vice president, go-to-market...

How can best practices around real-time, continuous monitoring and diagnostics of voice quality and connectivity help contact center technical teams...

If your organization hasn't begun to contemplate how your customer experience can be improved, the time to start is now....

Cloud contact center or cloud telephony is a unified solution that empowers businesses with the capability to centralize their customer...

Global trends are causing increasing disruptions to products and services. As a result, businesses must meet higher customer service demand....

Let's check out the five quality assurance best practices to follow when migrating the contact center architecture to the cloud.