Patrick Martin

Patrick Martin

Chief Customer Officer, Coveo

Patrick is the Chief Customer Officer at Coveo where he leads Coveo’s customer experience teams globally. This includes all services, support, customer success and technical account management operations, working closely and in conjunction with product teams, sales and account management teams. Patrick was previously General Manager of Service Solutions at Coveo, after spending 4 years leading the Technical Support team. Patrick has been in the technology industry for 25+ years, working in various domains such as telecommunications, human capital management and relevance platforms.
Stories by Patrick Martin
Discover how AI can reduce costs and improve call center efficiency.
Rising customer expectations bring complex issues. Discover how intelligent swarming can solve customer issues and the key considerations before implementing...