Telephony

Learn the threats of voice fraud and how to overcome them.

Now that the shopping season is over, contact centers should be ready to handle customer complaints. Discover why automation is...

Learn how to helm compliance & security without compromising payments CX with the introduction of PCI DSS v4.0 standard.

Cloud-based and AI-enabled technologies have the potential to increase the operational efficiency of contact centers through innovative and automated support.

Utilizing sound marketing practices when it comes to phone calls, call tracking, and text communication continues to build valuable engagement...

Labor-skill shortages eat into a company’s ability to maintain regular business hours and deliver on customer needs. AI-enabled virtual assistants...